In order to provide you with our quality service it is necessary for us to collect and retain data such as names, addresses, contact details etc. However, we would confirm that we will only collect, store and retain information that is pertinent to the service we are providing and we will only retain such information for as long as is justifiably necessary. An order for us to supply you with our services will be considered as consent with regard to the order. Data retained for longer periods will only be with further consent.
We would confirm that our data policies, procedures and practices comply with the General Data Protection Regulations 2016 (GDPR). Further details can be found on our web site or can be obtained from: Data Controller, Metrocrate Limited,
We are registered with the Information commissions Officer. Our registration number is ZA353194
Information Collection and Use
We are the sole owner of the information collected on this site. We will never sell, share, or rent this information to others… ever. Metrocrate Ltd collects information from our users at several different points on our website. We will use this information to contact you, and keep you informed of our services.
For a user who places an order, we request personal information on the order form used in the shopping cart. Contact (name, address, email, etc.) and payment information (credit card number and expiration date) is requested. This information is used for billing purposes and to fill the customer’s order. If we have trouble processing an order, we will use this information to contact the customer. Credit card transactions are processed using our own Internet merchant account and authorized via a third party payment gateway system. The payment gateway is an authority in trusted modular payment solutions and security systems on the Internet.
Cookies – E-commerce Functions
We will store a persistent cookie so that you may retrieve the products in your shopping cart with no need to go through re-choosing all of them again. However, the cookie will eventually expire if there is no activity in your cart, e.g. view, add to, etc., for a number of days. This website’s cookies do not contain any personally identifiable information. If a user rejects the cookie, they may still use our site, but the user will experience limited functionality in some areas of our site. For example, the user will not be able to process an order through our shopping checkout area.
Cookies – Web Usage Stats
We use third party shipping companies, e.g. mail, UPS, etc. to ship orders, and a third party credit card payment processing system to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
This web site may contain links to other sites. Please be aware that Metrocrate Ltd is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Metrocrate Ltd.
If a user wishes to subscribe to our newsletter and/or update bulletins, we ask for the user’s email address. Please see our choice and opt-out below. You will be sent an e-mail to confirm your request, then added to our mailing list. An unsubscribe link is provided on our newsletter/bulletin page to remove your e-mail address from our list.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or contact information), that information is encrypted and is protected with 128 bit encryption software over an SSL connection. While on a secure page, such as our shopping cart checkout forms, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer is displayed as locked.
Notification of Changes
At Metrocrate Ltd your privacy is extremely important. If you have any questions about the privacy statement, the practices of this site, or your dealings with us, please contact us using the link on this page and let us know. Thank you.